Customer Service Representative

Working as a team, we celebrate our differences while leveraging our collective skills to build better processes, driving excellence company wide.

Our commitment to sustaining this high level of performance among CIRCOR employees is unconditional. We do whatever is necessary to ensure that each individual has the opportunities and resources to achieve their potential.

Position Summary: A company’s reputation comes down to the front-line employees, who interact with our customers.  The customer experience from this interaction determines whether we gain a new customer, keep an existing customer, or lose to our competition.  A CIRCOR Customer Service Representative owns the customer experience, takes the initiative to drive requests to resolution, and serves as an advocate for the customer.

Knowledge Skills & Abilities:
Technical Requirements:

  • Very strong verbal and written communicator in English
  • 10 key typing at 60 wpm
  • Able to understand high-level technical complexities associated with engineered products
  • Proficiency with Microsoft Office products, including Outlook, Word, Excel, and others

 Language Capabilities:

  • English
  • French, Spanish, or German are pluses

Education & Experience:

  • Associate’s degree
  • 3+ years of experience in customer care (or similar customer-facing role)
  • 3+ years of experience using ERP systems
  • SAP experience is a plus
  • Experience working in Production/Operations is a plus
  • Experience working in both a direct to end user and B2B experience is a plus

We Offer:

  • Competitive Salary
  • Shift Differential
  • Recognition & Rewards
  • Employee Referral
  • 401K with Company Match
  • Paid Holidays & Vacation
  • Paid Sick Time
  • Tuition Reimbursement
  • Medical/Vision/Dental
  • Life Insurance
  • Short & Long Term Disability

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities