Automotive Service Associate

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At AAA, we strive to put our member first and take care of their total automotive needs. We're on a mission to expand our Club Owned Repair business with the opening of a new location in Henderson, Nevada!

Why AAA?

  • Competitive hourly pay with an annual incentive bonus
  • Exceptional benefits within 30 days of hire, to include 401k matching
  • 15 Paid Days off and no Sunday work hours
  • Tuition reimbursement for receiving additional ASE certifications
  • A free AAA Membership and numerous employee discounts
  • Advancement Opportunities

Essential Functions

The Support Service Associate is responsible for supporting the Service Advisor and the General Manager in delivering outstanding customer experiences and maintaining accurate procedural record keeping.

  • Maintain proper levels of member/customer satisfaction.
  • Answer telephones and assist customers with booking appointments and general service questions.
  • Route customers to the proper staff member for more technical questions.
  • Assist with invoicing and processing payments for customers.
  • Assist with entering supplier invoices into the shop management software.
  • Assist the General Manager with physical inventories
  • Assist management with coordinating and holding employee meetings.
  • Assist Service Advisors and General Manager with various administrative duties - filing, mail processing, supply ordering, daily closing, etc.
  • Maintain a clean and safe working environment. Keep the parking area and the interior sales and service area of the facility neat and clean on a daily basis.
  • Provide shuttle service as directed by management and the Service Advisors to transport members/customers and to pick up parts/supplies.
  • Communicate with service Advisors regarding any changes in work status or completion status of vehicles.

Knowledge/Skills/Abilities

  • Strong Customer Service Skills
  • Automotive Experience a plus
  • Good written verbal communication, ability to take direction well
  • Basic Mathematical skills

Education & Experience/Licenses & Certification

  • High school diploma or equivalent.
  • Valid driver's license and clear driving record
  • Entry level position with prior customer service a plus.

Work Environment/Physical Requirements

  • Lifting and carrying parts, weighing up to 25 pounds, possibly several times a day; Some exposure to loud noises every day for up to 30 minutes at a time from air tools and auto repair equipment. A percent of time is spent traveling by car to pick up parts and customers. Long periods of time on their feet.

Competencies:

Communication (Entry)

Teamwork and Interpersonal Skills (Entry) Customer Focus (Intermediate) Responsiveness (Entry)

Adaptability (Entry) Problem Solving (Entry)

#AUTO