Bi-Lingual Customer Service Representative

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$1,000 Sign On Bonus! Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing. Must be able to speak English and Spanish.

Why StarTek?

  • Fully Paid Training
  • Paid Medical Insurance
  • Paid Holidays
  • Paid Overtime and Paid Time Off
  • Flexible Scheduling
  • Business Casual Environment

Job Description: Provide excellent customer service solving questions and complaints related to cable products/services and/or invoicing through voice based communication tools.

Responsibilities:

  • Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
  • Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
  • Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Troubleshoot Subscribers' service problems and schedule field service calls when necessary
  • Schedule Subscriber appointments in accordance with established procedures
  • Document Subscriber transactions accurately in the appropriate systems
  • Coordinate with co-workers, lead persons and other departments as appropriate
  • Spanish fluency required –verbal communication. English for call documentation

Requirements:

  • Must be fluent in English and Spanish
  • High school diploma or equivalent education required
  • Strong written communication skills. Requires heavy computer communication in a customer service capacity
  • Understanding of basic internet troubleshooting and configurations
  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Maintain regular and punctual attendance
  • Self-starter and team player
  • Positive and enthusiastic